CUSTOMER SERVICE
Ordering
Ordering options :
Mode & Pelle products are available for purchase 24/7 through our online store. Unless noted otherwise, items are in stock and available for shipment once order has been processed. If items are back-ordered or delayed, we will contact you via email or phone with the shipment date.
Order verification :
You will receive an email confirmation of your order once it has been placed. You will receive a second email confirming shipment of your order. This email will include a tracking number that can be used to track the status of your delivery.
Payment options :
modepelle.com exclusively accept all payment from Paypal account.
International orders :
Customers are responsible for all duties, taxes and customs fees.
SHIPPING
Most of the products for sale online are in-stock and send by Speedpost Hong Kong, which assures 4 to 8 business days delivery time for worldwide. If products are not available in stock or available to meet shipping requirements, you will be contacted via email.
RETURNS & REPAIRS
Returns & exchange policy :
If you are unhappy with any item that you have purchased from us online, you may return it to us within 7 days of receipt. Unfortunately we cannot accept returns on any special orders or international orders.
Items must be returned with their original packaging in perfect condition.
We cannot accept COD deliveries.
To return or exchange an item, please send an email to request a return authorization (RA) number. Items cannot be accepted for return without an RA number.
Please send returns to:
Mode & Pelle
Block A, 10/F, 77 Hoi Yuen Road, Kwun Tong, Hong Kong SAR
Please make sure to write the RA number on the outside of the package to ensure the delivery is accepted. For your protection please insure the package for the full purchase amount.
Mode & Pelle is not responsible for items damaged or lost in transit.
Credits are refunded upon receipt of the item via the original method of purchase. Typically, refunds are reflected on your statements within 3-5 business days. Refunded credits do not include shipping costs. You will be notified via email once the return is processed.
SECURITY & TECHNICAL
Secure Ordering :
Consumer protection laws provide protection against unauthorized use of your credit cards.
Privacy :
We will not sell, share or trade any of your information to any third party. We use cookies to store visitor preferences, record session information, such as products added to the shopping cart, and record historical activity at our site in order to provide you better service when you return to our site. The information that we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes. If you do not want to receive emails from us in the future, or if you feel that the site is not following our stated privacy policy, please contact us via email.